Legal

Terms of Service

Terms of Service ("Terms")  Last updated: February 13, 2018   Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the www.mvn2.com website and the MVN 2 mobile application (the "Service") operated by MVN 2, LLC. ("us", "we", or "our").  Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.  By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.  Service   Our Platform provides a space where persons who seek transportation to certain destinations (“Riders”) can be matched with persons driving to or through those destinations (“Drivers”). Drivers and Riders are collectively referred to herein as “Users,” and each User shall create a User account that enables access to Our Platform. For purposes of this Agreement, the driving services provided by Drivers to Riders that are matched through Our Platform shall be referred to collectively as the “Services”. Any decision by a User to offer or accept Services is a decision made in such User’s sole discretion. Each transportation Service provided by a Driver to a Rider shall constitute a separate agreement between such persons.  Eligibility   Our Platform may only be used by individuals who can form legally binding contracts under applicable law. Our Platform is not available to children (persons under the age of 18) or Users who have had their User account temporarily or permanently deactivated. By becoming a User, you represent and warrant that you are at least 18 years old and that you have the right, authority and capacity to enter into and abide by the terms and conditions of this Agreement. You may not allow other persons to use your User account, and you agree that you are the sole authorized user of your account.  Charges As a Rider, you agree to pay the amounts charged for your use of Our Platform and Services (“Charges”). Charges include Fares and other applicable fees, tolls, surcharges, and taxes, plus any tips to the Driver that you elect to pay. MVN 2, LLC. has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms. You are responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.  Fares. There are two types of fares, variable and quoted.  • Variable Fares. Variable fares consist of a base charge and incremental charges based on the duration and distance of your ride. For particularly short rides, minimum fares may apply. Please note that we use GPS data from your Driver’s phone to calculate the distance traveled on your ride. We cannot guarantee the availability or accuracy of GPS data. If we lose signal we will calculate time and distance using available data from your ride.  • Quoted Fares. In some cases MVN 2, LLC. may quote you a Fare at the time of your request. The quote is subject to change until the Ride request is confirmed. If during your ride you change your destination, make multiple stops, or attempt to abuse Our Platform, we may cancel the fare quote and charge you a variable fare based on the time and distance of your ride. MVN 2, LLC. does not guarantee that the quoted fare price will be equal to a variable fare for the same ride.  • Prime Time. Fares may be subject to a multiplier at times of high demand of the Services (“Prime Time”) as determined by MVN 2, LLC. For all rides with a variable fare, we will use reasonable efforts to inform you of any Prime Time multipliers in effect at the time of your request. For quoted fares we may factor in the Prime Time multiplier into the quoted price of the ride. Any Prime Time charges shall be considered part of the Fare.  Fees and Other Charges.  • Service Fee. MVN 2, LLC. may assess a per-ride “Service Fee” to support Our Platform and related services provided to you by MVN 2,LLC. The amount of the Service Fee may vary but shall be retained by MVN 2, LLC. in its entirety.  • Cancellation Fee. After requesting a ride you may cancel it through the app or website, but note that in certain cases a cancellation fee may apply. You may also be charged if you fail to show up after requesting a ride. Collected cancellation fees will be passed in their entirety to the Driver who had accepted your ride request.  • Damage Fee. If a Driver reports that you have materially damaged the Driver's vehicle, you agree to pay a “Damage Fee” of up to $300 depending on the extent of the damage (as determined by MVN 2, LLC. in its sole discretion), towards vehicle repair or cleaning. MVN 2, LLC. reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing the Damage Fee. Collected Damage Fees will be passed in their entirety to the Driver whose car was damaged.  • Tolls. In some instances tolls (or return tolls) may apply to your ride. Please see our website regarding list of applicable tolls and toll fees. We do not guarantee that the amount charged by MVN 2, LLC. will match the toll charged to the Driver, if any. The amount of collected tolls (and return tolls) will be passed in their entirety to the Driver who provided your ride.  • Other Charges. Other fee and surcharges may apply to your ride, including: actual or anticipated airport fees, state or local fees, event fees as determined by MVN 2, LLC., and processing fees for split payments. In addition, where required by law MVN 2LLC. will collect applicable taxes. These other charges are not shared with your Driver unless expressly stated otherwise. See our website for list of other charges that may apply to your ride.  • Tips. Following a ride, you may elect to tip your Driver in cash or through our application. Any tips will be provided entirely to the applicable Driver.  General.  • Facilitation of Charges. All Charges are facilitated through a third-party payment processing service (e.g..). MVN 2, LLC. may replace its third-party payment processing services without notice to you. Charges shall only be made through Our Platform. With the exception of tips, cash payments are strictly prohibited.  • No Refunds. All Charges are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of Our Platform, any disruption to Our Platform or Services, or any other reason whatsoever.  • Credits and Ride Discounts. You may receive credits or Ride discounts that you can apply toward payment of certain Charges upon completion of a Ride. Credits and Ride discounts are only valid for use on Our Platform, and are not transferable or redeemable for cash except as required by law. Credits and Ride discounts cannot be combined, and if the cost of your ride exceeds the applicable credit or discount value we will charge your payment method on file for the outstanding cost of the Ride. Ride discounts only apply to the Fare, not the Service Fee or other charges. If you split payment for a Ride with another User, your Credits or Ride discount will only apply to your portion of the Charges. Additional restrictions on Credits and Ride discounts may apply. • Credit Card Authorization. Upon addition of a new payment method or each ride request, MVN 2, LLC. may seek authorization of your selected payment method to verify the payment method, ensure the ride cost will be covered, and protect against unauthorized behavior. The authorization is not a charge, however, it may reduce your available credit by the authorization amount until your bank’s next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft of NSF charges by the bank issuing your debit or check card. We cannot be held responsible for these charges and are unable to assist you in recovering them from your issuing bank.  Payments If you are a Driver, you will receive payment for your provision of Services. All Fare payments are subject to a Commission (see below). You will also receive any tips provided by Riders to you, and tips will not be subject to any Commission. All payments due to you will be processed through its third party payments processor. You acknowledge and agree that such amounts shall not include any interest and will be net of any amounts that we are required to withhold by law.  • Commission. In exchange for permitting you to offer your Services through Our Platform and marketplace as a Driver, you agree to pay MVN 2, LLC. (and permit MVN 2, LLC. to retain) a fee based on each transaction in which you provide Services (the “Commission”). The amount of the applicable Commission will be communicated to you in a Commission schedule through the Driver portal. We reserve the right to change the Commission at any time in our discretion based upon local market factors. We will provide you with notice in the event of such change. Continued use of  Our Platform after any such change in the Commission calculation shall constitute your consent to such change.  • Pricing. You expressly authorize MVN 2, LLC. to set the prices on your behalf for all Charges that apply to the provision of Services. We reserve the right to change the Fare schedule at any time in our discretion based upon local market factors, and we will provide you with notice in the event of changes to the base fare, per mile, and/or per minute amounts that would result in a change in the applicable Fares. Charges may be subject to maximum limits.  • Fare Adjustment. We reserve the right to adjust or withhold all or a portion of Fares if we believe that (i) you have attempted to defraud or abuse MVN 2, LLC. or our payment systems, (ii) in order to resolve a Rider complaint (e.g., you took an inefficient route or failed to properly end a particular instance of Services in our application when the ride was over). Our decision to adjust or withhold the Fare in any way shall be exercised in a reasonable manner.   Communication By becoming a User, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You agree that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Communications from us, our affiliated companies and/or Drivers, may include but are not limited to: operational communications concerning your User account or use of Our Platform or Services, updates concerning new and existing features on Our Platform, communications concerning promotions run by us or our third- party partners, and news concerning MVN 2, LLC. and industry developments. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send.  If you wish to opt out of promotional emails, you can unsubscribe from our promotional email list by following the unsubscribe options in the promotional email itself. If you wish to opt out of promotional calls or texts, you may text “END” to 46080 from the mobile device receiving the messages. You acknowledge that you are not required to consent to receive promotional texts or calls as a condition of using the Our Platform or the Services. If you wish to opt out of all texts or calls from MVN 2, LLC. (including operational or transactional texts or calls), you can text the word “STOPALL” to 46080 from the mobile device receiving the messages, however you acknowledge that opting out of receiving all texts may impact your use of  Our Platform or the Services.  Your information Your Information is any information you provide, publish or post to or through Our Platform (including any profile information you provide) or send to other Users (including via in-application feedback, any email feature, or through any Mvn 2, LLC.-related Facebook social media posting) (your “Information”). You consent to us using your Information to create a User account that will allow you to use Our Platform and participate in the Services. Our collection and use of personal information in connection with Our Platform and Services is as provided in MVN 2, LLC.’s Privacy Policy. You are solely responsible for your Information and your interactions with other members of the public, and we act only as a passive conduit for your online posting of your Information. You agree to provide and maintain accurate, current and complete information and that we and other members of the public may rely on your Information as accurate, current and complete. To enable MVN 2, LLC. to use your Information, you grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable (through multiple tiers) right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, perform, display and distribute such Information to prepare derivative works, or incorporate into other works, such Information, in any media now known or not currently known. MVN 2, LLC. does not assert any ownership over your Information; rather, as between you and MVN 2, LLC., subject to the rights granted to us in this Agreement, you retain full ownership of all of your Information and any intellectual property rights or other proprietary rights associated with your Information.  Termination  We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.  All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.  Intellectual Property  All intellectual property rights in Our Platform shall be owned by MVN 2, LLC. absolutely and in their entirety. These rights include and are not limited to database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same. All other trademarks, logos, service marks, company or product names set forth in Our  Platform are the property of their respective owners. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information (“Submissions”) provided by you to us are non-confidential and shall become the sole property of MVN 2, LLC. MVN 2, LLC. shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. Unauthorized use of MVN 2’s trademark or intellectual property or otherwise violating the drivers’ agreement with MVN 2; and soliciting payment of fares outside the MVN 2 system are not allowed. We respect the intellectual property of others, and expects Users to do the same. If you believe, in good faith, that any materials on Our Platform or Services infringe upon your copyrights, please contact us to make a copyright complaint. Conduct  & Restricted Activities  With respect to your use of Our Platform and your participation in the Services, you agree that you will not:  1. impersonate any person or entity;  2. stalk, threaten, or otherwise harass any person, or carry any weapons;  3. violate any law, statute, rule, permit, ordinance or regulation;  4. interfere with or disrupt the Services or Our Platform or the servers or networks connected to Our Platform;  5. post Information or interact on Our Platform or Services in a manner which is false, inaccurate, misleading (directly or by omission or failure to update information), defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal;  6. use Our Platform in any way that infringes any third party’s rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;  7. post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information;  8. forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through Our Platform;  9. “frame” or “mirror” any part of Our Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other web site for any purpose; or  10. modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of Our Platform or any software used on or for Our Platform;  11. rent, lease, lend, sell, redistribute, license or sublicense Our Platform or access to any portion of Our Platform;  12. use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of Our Platform or its contents;  13. link directly or indirectly to any other web sites;  14. conducted activities outside of MVN 2’s system; 15. be allowed to accept anonymous pickups and/or illegal street hails while using MVN s’s system.  16. transfer or sell your User account, password and/or identification to any other party  17. discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or  18. cause any third party to engage in the restricted activities above.   Driver Representations, Warranties and Agreements  By providing Services as a Driver on Our Platform, you represent, warrant, and agree that:  1. You possess a valid driver’s license and are authorized and medically fit to operate a motor vehicle and have all appropriate licenses, approvals and authority to provide transportation to Riders in all jurisdictions in which you provide Services.  2. You own, or have the legal right to operate, the vehicle you use when providing Services, and such vehicle is in good operating condition and meets the industry safety standards and all applicable statutory and state department of motor vehicle requirements for a vehicle of its kind.  3. You will not engage in reckless behavior while driving, drive unsafely, operate a vehicle that is unsafe to drive, be involved in a motor vehicle accident or collision of any kind, permit an unauthorized third party to accompany you in the vehicle while providing Services, provide Services as a Driver while under the influence of alcohol or drugs, or take action that harms or threatens to harm the safety of our community or third parties.  4. You will only provide Services using the vehicle that has been reported to, and approved by MVN 2, LLC., and for which a photograph has been provided to MVN 2, LLC., and you will not transport more passengers than can securely be seated in such vehicle (and no more than seven (7) passengers in any instance).  5. You will not make any misrepresentation regarding MVN 2, LLC., Our Platform, the Services or your status as a Driver.  6. You will not, while providing the Services, operate as a public carrier or taxi service, accept street hails, charge for rides (except as expressly provided in this Agreement), demand that a rider pay in cash, or use a credit card reader, such as a Square Reader, to accept payment or engage in any other activity in a manner that is inconsistent with your obligations under this Agreement.  7. You will not attempt to defraud MVN 2,LLC. or Riders on Our Platform or in connection with your provision of Services. If we suspect that you have engaged in fraudulent activity we may withhold applicable Fares or other payments for the ride(s) in question.  8. You will make reasonable accommodations for Riders and/or for service animals, as required by law  9. You agree that we may obtain information about you, including your criminal and driving records, and you agree to provide any further necessary authorizations to facilitate our access to such records during the term of the Agreement.  10. You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) that names or schedules you for the operation of the vehicle you use to provide Services.  11. You will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you.   Disclaimer The following disclaimers are made on behalf of MVN 2, LLC. and each of our respective officers, directors, employees, agents, and shareholders.  MVN 2, LLC. does not provide transportation services, and MVN 2, LLC. is not a transportation carrier. It is up to the Driver to decide whether or not to offer a ride to a Rider contacted through Our Platform, and it is up to the Rider to decide whether or not to accept a ride from any Driver contacted through Our Platform. We cannot ensure that a Driver or Rider will complete an arranged transportation service. We have no control over the quality or safety of the transportation that occurs as a result of the Services.  Our Platform is provided on an “as is” basis and without any warranty or condition, express, implied or statutory. We do not guarantee and do not promise any specific results from use of Our Platform and/or the Services, including the ability to provide or receive Services at any given location or time. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.  We do not warrant that your use of Our Platform or Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error- free, or will meet your requirements, that any defects in Our Platform will be corrected, or that Our Platform is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity and availability of Our Platform or Services.  We cannot guarantee that each Rider is who he or she claims to be. Please use common sense when using Our Platform and Services, including looking at the photos of the Driver or Rider you have matched with to make sure it is the same individual you see in person. Please note that there are also risks of dealing with underage persons or people acting under false pretense, and we do not accept responsibility or liability for any content, communication or other use or access of Our Platform by persons under the age of 18 in violation of this Agreement. We encourage you to communicate directly with each potential Driver or Rider prior to engaging in an arranged transportation service.  We are not responsible for the conduct, whether online or offline, of any User of Our Platform or Services. You are solely responsible for your interactions with other Users. We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders. By using Our Platform and participating in the Services, you agree to accept such risks and agree that MVN 2, LLC. is not responsible for the acts or omissions of Users on Our Platform or participating in the Services.  MVN 2, LLC. expressly disclaims any liability arising from the unauthorized use of your User account. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security, you agree to notify us immediately.  It is possible for others to obtain information about you that you provide, publish or post to or through Our Platform (including any profile information you provide), send to other Users, or share during the Services, and to use such information to harass or harm you. We are not responsible for the use of any personal information that you disclose to other Users on Our Platform or through the Services. Please carefully select the type of information that you post on Our Platform or through the Services or release to others. We disclaim all liability, regardless of the form of action, for the acts or omissions of other Users (including unauthorized users, or “hackers”).  Opinions, advice, statements, offers, or other information or content concerning MVN 2, LLC. or made available through Our Platform, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. Under no circumstances will we be responsible for any loss or damage resulting from your reliance on information or other content posted by third parties, whether on Our Platform or otherwise. We reserve the right, but we have no obligation, to monitor the materials posted on Our Platform and remove any such material that in our sole opinion violates, or is alleged to violate, the law or this agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Users or others.  Location data provided by Our Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. Neither MVN 2, LLC., nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by Our Platform. Any of your Information, including geolocational data, you upload, provide, or post on Our Platform may be accessible to us and certain Users of Our Platform.  MVN 2, LLC. advises you to use Our Platform with a data plan with unlimited or very high data usage limits, and MVN 2, LLC. shall not be responsible or liable for any fees, costs, or overage charges associated with any data plan you use to access Our Platform.  Indemnity  You will defend, indemnify, and hold MVN 2, LLC. including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders harmless from any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of Our Platform and participation in the Services, including: (1) your breach of this Agreement or the documents it incorporates by reference; (2) your violation of any law or the rights of a third party, including, without limitation, Drivers, Riders, other motorists, and pedestrians, as a result of your own interaction with such third party; (3) any allegation that any materials that you submit to us or transmit through Our Platform or to us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (4) your ownership, use or operation of a motor vehicle or passenger vehicle, including your provision of Services as a Driver; and/or (5) any other activities in connection with the Services. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.  Limitation of Liability   In no event will MVN 2, LLC., including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders be liable to you for any incidental, special, exemplary, punitive, consequential, or indirect damages (including, but not limited to, damages for deletion, corruption, loss of data, loss of programs, failure to store any information or other content maintained or transmitted by Our Platform, service interruptions, or for the cost of procurement of substitute services) arising out of or in connection with Our Platform, the Services, or this Agreement, however arising including negligence, even if we or our agents or representatives know or have been advised of the possibility of such damages. Our Platform may be used by you to request and schedule transportation or other service with third party providers, but you agree that MVN 2, LLC. has no responsibility or liability to you related to any transportation or other services provided to you by third party providers other than as expressly set forth in there terms. Certain jurisdictions may not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have additional rights.  Dispute Resolution and Arbitration Agreement   Confidentiality   You agree not to use any technical, financial, strategic and other proprietary and confidential information relating to MVN 2LLC.’s business, operations and properties, including User information (“Confidential Information”) disclosed to you by MVN 2, LLC. for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of MVN 2, LLC. in order to prevent it from falling into the public domain. Notwithstanding the above, you shall not have liability to MVN 2, LLC with regard to any Confidential Information which you can prove: was in the public domain at the time it was disclosed by MVN 2, LLC or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of disclosure, as demonstrated by files in existence at the time of disclosure; is disclosed with the prior written approval of MVN 2, LLC; becomes known to you, without restriction, from a source other than MVN 2, LLC without breach of this Agreement by you and otherwise not in violation of MVN 2, LLC’s rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that You shall provide prompt notice of such court order or requirement to MVN 2, LLC to enable MVN 2, LLC to seek a protective order or otherwise prevent or restrict such disclosure.  Relationship with MVN 2, LLC.  As a Driver on Our Platform, you acknowledge and agree that you and MVN 2, LLC.  are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. You and MVN 2, LLC.  expressly agree expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and MVN 2, LLC.; and (2) no joint venture, franchisor-franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind MVN 2, LLC., and you undertake not to hold yourself out as an employee, agent or authorized representative of MVN 2, LLC.  MVN 2, LLC.  does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of your vehicle. You retain the sole right to determine when, where, and for how long you will utilize Our Platform. You retain the option to accept or to decline or ignore a Rider’s request for Services via Our Platform, or to cancel an accepted request for Services via Our Platform, subject to MVN 2, LLC.’s then-current cancellation policies. With the exception of any signage required by law or permit/license rules or requirements, MVN 2, LLC. shall have no right to require you to: (a) display MVN 2, LLC.’s names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying MVN 2, LLC.’s names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities.  Links To Other Web Sites  Our Service may contain links to third-party web sites or services that are not owned or controlled by  MVN 2, LLC.   MVN 2, LLC. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that MVN 2, LLC. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.  Dispute Resolution and Arbitration Agreement  (a) Agreement to Binding Arbitration Between You and MVN 2, LLC.  You and MVN 2, LLC. mutually agree to waive our respective rights to resolution of disputes in a court of law by a judge or jury and agree to resolve any dispute by arbitration, as set forth below. This agreement to arbitrate (“Arbitration Agreement”) is governed by the Federal Arbitration Act and survives after the Agreement terminates or your relationship with MVN 2, LLC. ends. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. Except as expressly provided below, this Arbitration Agreement applies to all Claims (defined below) between you and MVN 2, LLC., including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders.  Except as expressly provided below, all disputes and claims between us (each a “Claim” and collectively, “Claims”) shall be exclusively resolved by binding arbitration solely between you and MVN 2, LLC. These Claims include, but are not limited to, any dispute, claim or controversy, whether based on past, present, or future events, arising out of or relating to: this Agreement and prior versions thereof (including the breach, termination, enforcement, interpretation or validity thereof), the MVN 2, LLC.  Platform, the Services, any other goods or services made available through the MVN 2, LLC.  Platform, your relationship with MVN 2, LLC. , the threatened or actual suspension, deactivation or termination of your User Account or this Agreement, payments made by you or any payments made or allegedly owed to you, any promotions or offers made by MVN 2, LLC. , any city, county, state or federal wage-hour law, trade secrets, unfair competition, compensation, breaks and rest periods, expense reimbursement, wrongful termination, discrimination, harassment, retaliation, fraud, defamation, emotional distress, breach of any express or implied contract or covenant, claims arising under federal or state consumer protection laws; claims arising under antitrust laws, claims arising under the Telephone Consumer Protection Act and Fair Credit Reporting Act; and claims arising under the Uniform Trade Secrets Act, Civil Rights Act of 1964, Americans With Disabilities Act, Age Discrimination in Employment Act, Older Workers Benefit Protection Act, Family Medical Leave Act, Fair Labor Standards Act, Employee Retirement Income Security Act (except for individual claims for employee benefits under any benefit plan sponsored by MVN 2, LLC. and covered by the Employee Retirement Income Security Act of 1974 or funded by insurance), and state statutes, if any, addressing the same or similar subject matters, and all other federal and state statutory and common law claims. All disputes concerning the arbitrability of a Claim (including disputes about the scope, applicability, enforceability, revocability or validity of the Arbitration Agreement) shall be decided by the arbitrator, except as expressly provided below.  By agreeing to arbitration, you understand that you and MVN 2, LLC. are waiving the right to sue in court or have a jury trial for all Claims, except as expressly otherwise provided in this Arbitration Agreement. This Arbitration Agreement is intended to require arbitration of every claim or dispute that can lawfully be arbitrated, except for those claims and disputes which by the terms of this Arbitration Agreement are expressly excluded from the requirement to arbitrate.  (b) Prohibition of Class Actions and Non-Individualized Relief.  You understand and agree that you and MVN 2, LLC. may each bring Claims in arbitration against the other only in an individual capacity and not on a class, collective action, or representative basis (“Class Action Waiver”). You understand and agree that you and MVN 2, LLC.  both are waiving the right to pursue or have a dispute resolved as a plaintiff or class member in any purported class, collective or representative proceeding. Notwithstanding the foregoing, this subsection (b) shall not apply to representative private attorneys general act claims brought against MVN 2, LLC., which are addressed separately in Section (c).  The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on any basis other than an individual basis. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on a class, collective, or representative basis.  Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which: (1) the dispute is filed as a class, collective, or representative action and (2) there is a final judicial determination that the Class Action Waiver is unenforceable as to any Claims, the class, collective, and/or representative action on such Claims must be litigated in a civil court of competent jurisdiction, but the Class Action Waiver shall be enforced in arbitration on an individual basis as to all other Claims to the fullest extent possible.  (c) Representative PAGA Waiver.  Notwithstanding any other provision of this Agreement or the Arbitration Agreement, to the fullest extent permitted by law: (1) you and MVN 2, LLC. agree not to bring a representative action on behalf of others under the Private Attorneys General Act of 2004 (“PAGA”), California Labor Code § 2698 et seq., in any court or in arbitration, and (2) for any claim brought on a private attorney general basis, including under the California PAGA, both you and MVN 2, LLC. agree that any such dispute shall be resolved in arbitration on an individual basis only (i.e., to resolve whether you have personally been aggrieved or subject to any violations of law), and that such an action may not be used to resolve the claims or rights of other individuals in a single or collective proceeding (i.e., to resolve whether other individuals have been aggrieved or subject to any violations of law) (collectively, “representative PAGA Waiver”). Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability or validity of this representative PAGA Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. If any provision of this representative PAGA Waiver is found to be unenforceable or unlawful for any reason: (i) the unenforceable provision shall be severed from this Agreement; (ii) severance of the unenforceable provision shall have no impact whatsoever on the Arbitration Agreement or the requirement that any remaining Claims be arbitrated on an individual basis pursuant to the Arbitration Agreement; and (iii) any such representative PAGA or other representative private attorneys general act claims must be litigated in a civil court of competent jurisdiction and not in arbitration. To the extent that there are any Claims to be litigated in a civil court of competent jurisdiction because a civil court of competent jurisdiction determines that the representative PAGA Waiver is unenforceable with respect to those Claims, the Parties agree that litigation of those Claims shall be stayed pending the outcome of any individual Claims in arbitration.  (d) Rules Governing the Arbitration.  Any arbitration conducted pursuant to this Arbitration Agreement shall be administered by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules that are in effect at the time the arbitration is initiated, as modified by the terms set forth in this Agreement. Copies of these rules can be obtained at the AAA’s website (www.adr.org) (the “AAA Rules”) or by calling the AAA at 1-800-778-7879. Notwithstanding the foregoing, if requested by you and if proper based on the facts and circumstances of the Claims presented, the arbitrator shall have the discretion to select a different set of AAA Rules, but in no event shall the arbitrator consolidate more than one person’s Claims, or otherwise preside over any form of representative, collective, or class proceeding.  As part of the arbitration, both you and MVN 2, LLC. will have the opportunity for reasonable discovery of non-privileged information that is relevant to the Claim. The arbitrator may award any individualized remedies that would be available in court. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claims. The arbitrator will provide a reasoned written statement of the arbitrator’s decision which shall explain the award given and the findings and conclusions on which the decision is based.  The arbitrator will decide the substance of all claims in accordance with applicable law, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different Riders or Drivers, but is bound by rulings in prior arbitrations involving the same Rider or Driver to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof, provided that any award may be challenged in a court of competent jurisdiction.  (e) Arbitration Fees and Awards.  The payment of filing and arbitration fees will be governed by the relevant AAA Rules subject to the following modifications:  1. If you initiate arbitration under this Arbitration Agreement after participating in the optional Negotiation process described in subsection (k) below and are otherwise required to pay a filing fee under the relevant AAA Rules, MVN 2, LLC. agrees that, unless your claim is for $5,000 or more, your share of the filing and arbitration fees is limited to $50, and that, after you submit proof of payment of the filing fee to MVN 2, LLC , MVN 2, LLC. will promptly reimburse you for all but $50 of the filing fee. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the claim is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules.  2. If MVN 2, LLC. initiates arbitration under this Arbitration Agreement, MVN 2, LLC. will pay all AAA filing and arbitration fees.  3. With respect to any Claims brought by MVN 2, LLC. against a Driver, or for Claims brought by a Driver against MVN 2, LLC. that: (A) are based on an alleged employment relationship between MVN 2, LLC. and a Driver; (B) arise out of, or relate to, MVN 2, LLC.’s actual deactivation of a Driver’s User account or a threat by MVN 2, LLC. to deactivate a Driver’s User account; (C) arise out of, or relate to, MVN 2, LLC.’s actual termination of a Driver’s Agreement with MVN 2, LLC. under the termination provisions of this Agreement, or a threat by MVN 2, LLC. to terminate a Driver’s Agreement; or (D) arise out of, or relate to, Fares (as defined in this Agreement, including MVN 2, LLC.’s commission on the Fares), tips, or average hourly guarantees owed by MVN 2, LLC. to Drivers for Services, other than disputes relating to referral bonuses, other MVN 2, LLC. promotions, or consumer-type disputes (the subset of Claims in subsections (A)-(D) shall be collectively referred to as “Driver Claims”), MVN 2, LLC. shall pay all costs unique to arbitration (as compared to the costs of adjudicating the same claims before a court), including the regular and customary arbitration fees and expenses (to the extent not paid by MVN 2, LLC. pursuant to the fee provisions above). However, if you are the party initiating the Driver Claim, you shall be responsible for contributing up to an amount equal to the filing fee that would be paid to initiate the claim in the court of general jurisdiction in the state in which you provide Services to Riders, unless a lower fee amount would be owed by you pursuant to the AAA Rules, applicable law, or subsection (e)(1) above. Any dispute as to whether a cost is unique to arbitration shall be resolved by the arbitrator.  4. Except as provided in Federal Rule of Civil Procedure 68 or any state equivalents, each party shall pay its own attorneys’ fees and pay any costs that are not unique to the arbitration (i.e., costs that each party would incur if the claim(s) were litigated in a court such as costs to subpoena witnesses and/or documents, take depositions and purchase deposition transcripts, copy documents, etc.).  5. At the end of any arbitration, the arbitrator may award reasonable fees and costs or any portion thereof to you if you prevail, to the extent authorized by applicable law.  6. Although under some laws MVN 2, LLC. may have a right to an award of attorneys' fees and non-filing fee expenses if it prevails in an arbitration, MVN 2, LLC. agrees that it will not seek such an award.  7. If the arbitrator issues you an award that is greater than the value of MVN 2, LLC. ’s last written settlement offer made after you participated in good faith in the optional Negotiation process described in subsection (j) below, then MVN 2, LLC. will pay you the amount of the award or U.S. $1,000, whichever is greater.  (f) Location and Manner of Arbitration.  Unless you and MVN 2, LLC. agree otherwise, any arbitration hearings between MVN 2, LLC. and a Rider will take place in the county of your billing address, and any arbitration hearings between MVN 2, LLC.  and a Driver will take place in the county in which the Driver provides Services. If AAA arbitration is unavailable in your county, the arbitration hearings will take place in the nearest available location for a AAA arbitration. If your Claim is for $10,000 or less, MVN 2, LLC. agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as determined by the AAA Rules. If your Claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules.  (g) Exceptions to Arbitration.  This Arbitration Agreement shall not require arbitration of the following types of claims: (1) small claims actions brought on an individual basis that are within the scope of such small claims court’s jurisdiction; (2) a representative action brought on behalf of others under PAGA or other private attorneys general acts, to the extent the representative PAGA Waiver in Section(c) of such action is deemed unenforceable by a court of competent jurisdiction; (3) claims for workers’ compensation, state disability insurance and unemployment insurance benefits; and (4) claims that may not be subject to arbitration as a matter of law.  Nothing in this Arbitration Agreement prevents you from making a report to or filing a claim or charge with the Equal Employment Opportunity Commission, U.S. Department of Labor, Securities Exchange Commission, National Labor Relations Board, or Office of Federal Contract Compliance Programs, or similar local, state or federal agency, and nothing in this Arbitration Agreement shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party's obligation to exhaust administrative remedies before making a claim in arbitration, however you knowingly and voluntarily waive the right to seek or recover money damages of any type pursuant to any administrative complaint and instead may seek such relief only through arbitration under this Agreement. Nothing in this Agreement or Arbitration Agreement prevents your participation in an investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Provision.  (h) Severability.  In addition to the severability provisions in subsections (c) above, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision shall be severed and the remainder of the Arbitration Agreement shall be given full force and effect.  (j) Opting Out of Arbitration for Driver Claims That Are Not In a Pending Settlement Action.  As a Driver, you may opt out of the requirement to arbitrate Driver Claims defined in Section(e)(3) pursuant to the terms of this subsection. If you do not wish to be subject to this Arbitration Agreement with respect to Driver Claims, you may opt out of arbitration with respect to such Driver Claims, other than those in a Pending Settlement Action, by notifying MVN 2, LLC. in writing of your desire to opt out of arbitration for such Driver Claims, which writing must be dated, signed and delivered by: (1) electronic mail to info@mvn2.com, or (2) by certified mail, postage prepaid and return receipt requested, or by any nationally recognized delivery service (e.g, UPS, Federal Express, etc.) that is addressed to:  MVN 2, LLC. , Inc.  1315 N. Bullis Rd.  Compton, CA 90221  In order to be effective, (A) the writing must clearly indicate your intent to opt out of this Arbitration Agreement with respect to Driver Claims that are not part of a Pending Settlement Action, (B) the writing must include the name, phone number, and email address associated with your User Account, and (C) the email or envelope containing the signed writing must be sent within 30 days of the date this Agreement is executed by you. Should you not opt out within the 30-day period, you and MVN 2, LLC. shall be bound by the terms of this Arbitration Agreement in full (including with respect to Driver Claims that are not part of a Pending Settlement Action).  Cases may be filed against MVN 2, LLC.in the future involving Driver Claims. You should assume that there may be in the future, lawsuits against MVN 2, LLC. alleging class, collective, and/or representative Driver Claims in which the plaintiffs seek to act on your behalf, and which, if successful, could result in some monetary recovery to you. But if you do agree to arbitration of Driver Claims with MVN 2, LLC. under this Arbitration Agreement, you are agreeing in advance that you will bring all such claims, and seek all monetary and other relief, against MVN 2, LLC. in an individual arbitration provision. You are also agreeing in advance that you will not participate in, or seek to recover monetary or other relief, for such claims in any court action or class, collective, and/or representative action. You have the right to consult with counsel of your choice concerning this Arbitration Agreement and you will not be subject to retaliation if you exercise your right to assert claims or opt- out of any Driver Claims under this Arbitration Agreement.  (k) Optional Pre-Arbitration Negotiation Process.  Before initiating any arbitration or proceeding, you and MVN 2, LLC. may agree to first attempt to negotiate any dispute, claim or controversy between the parties informally for 30 days, unless this time period is mutually extended by you and MVN 2, LLC. A party who intends to seek negotiation under this subsection must first send to the other a written notice of the dispute (“Notice”). The Notice must (1) describe the nature and basis of the claim or dispute; and (2) set forth the specific relief sought. All offers, promises, conduct and statements, whether oral or written, made in the course of the negotiation by any of the parties, their agents, employees, and attorneys are confidential, privileged and inadmissible for any purpose, including as evidence of liability or for impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the negotiation.     Changes  We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.   General   Except as provided in the section discussing dispute resolution and arbitration agreement, this Agreement shall be governed by the laws of the State of California without regard to choice of law principles. This choice of law provision is only intended to specify the use of California law to interpret this Agreement and is not intended to create any other substantive right to non-Californians to assert claims under California law whether by statute, common law, or otherwise. If any provision of this Agreement is or becomes invalid or non-binding, the parties shall remain bound by all other provisions hereof. In that event, the parties shall replace the invalid or non- binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement. You agree that this Agreement and all incorporated agreements may be automatically assigned by MVN 2, LLC., in our sole discretion by providing notice to you. Except as explicitly stated otherwise, any notices to MVN 2, LLC. shall be given by certified mail, postage prepaid and return receipt requested to MVN 2, LLC. 1315 N. Bullis Rd. Compton, CA 90221. Any notices to you shall be provided to you through Our Platform or given to you via the email address or physical you provide to MVN 2, LLC. during the registration process. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. A party’s failure to act with respect to a breach by the other party does not constitute a waiver of the party’s right to act with respect to subsequent or similar breaches. This Agreement sets forth the entire understanding and agreement between you and MVN 2, LLC. with respect to the subject matter hereof and supersedes all previous understandings and agreements between the parties, whether oral or written.   Contact Us  If you have any questions about these Terms or Our Platform or services, please contact us.

Privacy Policy

Privacy Notice This privacy notice discloses the privacy practices for www.mvn2.com. This privacy notice applies solely to information collected by this website. It will notify you of the following: • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. • What choices are available to you regarding the use of your data. • The security procedures in place to protect the misuse of your information. • How you can correct any inaccuracies in the information.  Information Collection, Use, and Sharing  MVN 2, LLC. Is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.  We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.  Unless you ask us not to, we may contact you via email in the future to tell you about specials, new services, or changes to this privacy policy.  The following is information you provide to us:  Registration Information. When you sign up for an account, you give us your name, email address, and phone number.  User Profile Information. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for Drivers, Profile photos) is always part of your Profile.  Payment Method. When you add a credit card or payment method to your account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.  Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.  Driver Application Information. If you decide to drive, in addition to the basic registration information we ask you for your date of birth, physical address, Social Security number, driver’s license information, vehicle information, car insurance information, and in some jurisdictions we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Drivers to help protect the community.  Payment Information. To make sure drivers get paid, we keep information about drivers’ bank routing numbers, tax information, and any other payment information provided by drivers.  Your Access to and Control Over Information  You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: • See what data we have about you, if any. • Change/correct any data we have about you. • Have us delete any data we have about you. • Express any concern you have about our use of your data.  Information that is collected when you use our website and mobile app Location Information. MVN 2, LLC. Connects Drivers and Riders. To do this, we need to know where you are. When you access our website and open our app on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.  Your location information is necessary for things like matching Riders with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our team may use and share location information to help protect the safety of users or a member of the public. In addition to the reasons described above, drivers’ location information and distance travelled is necessary for calculating charges and insurance for rides.  Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between riders and drivers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the platform, such as those between riders and drivers. You will be given notice that your call may be recorded, and by proceeding you agree to allow MVN 2, LLC. to monitor and/or record your call.  User Feedback. At MVN 2, LLC., we want to make sure users are always enjoying great rides. riders and drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give riders information about drivers’ ratings and reviews and vice versa.  Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through our platform and interact with advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use our platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of our platform.  How collected information is used The information collected from all users is used to:   • Connect riders with drivers;  • Provide, improve, expand, and promote our platform;  • Analyze how our platform is used;  • Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;  • Send you text messages and push notifications;  • Send you emails; • Facilitate transactions and payments;  • Provide you with customer support;  • Find and prevent fraud; and  • Respond to trust and safety issues that may arise, including auto incidents, disputes between riders and drivers, and requests from government authorities.  Additionally, we use the information we collect from drivers for the following purposes related to driving using our platform:  • Sending emails and text messages to drivers who have started the driver application process regarding the status of their application;  • Determining a driver’s eligibility to drive for MVN 2, LLC.  • Notifying drivers about ride demand, pricing and service updates; and  • Calculating and providing our auto insurance policy and analyzing usage patterns for safety and insurance purposes.  Information Sharing  Sharing between riders and drivers. Riders and drivers that have been matched for a ride are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their profiles. Drivers see the pick-up location that the rider has provided. Riders see a driver’s vehicle information. Riders’ ratings of drivers are shared with drivers. We de-identify the ratings and feedback, but we can’t rule out that a driver may be able to identify the rider that provided the rating or feedback.  Although we help riders and drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant rider or driver, including sharing actual contact information with your permission.  Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide our platform, including all of the things described above, under “Information collected from all users”. Other Sharing.  We may share your information with third parties in the following cases:  • While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;  • If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;  • With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the community, MVN 2, LLC., or the public;  • To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.  • If you signed up for a promotion with another user’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;  • With our insurance partners to help determine and provide relevant coverage in the event of an incident;  • To provide information about the use of our platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and  • Whenever you consent to the sharing.  Your Choices  Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of our platform.  Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of our platform (such as receiving a notification that your ride has arrived).  Profile Information. While your name will always be shared with drivers, you can delete any additional information that you added to your profile at any time if you don’t want drivers to see it. Riders will always be able to see drivers’ names, rating, profile photos, and vehicle information.  Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Rider and Driver location is core to our platform and without it we can’t provide our services to you.  Editing and Accessing Your Information. You can review and edit certain account information by logging in to your account and profile. If would like to terminate your account, please contact us with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of our platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.  Other  Data Security.  We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.  Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.  While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.  We are committed to protecting the data of our users. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data. Children’s Privacy. MVN 2, LLC. is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us. Changes to Our Privacy Policy. We may make changes to this policy from time to time. If we make any material changes, we will let you know through our platform, by email, or other communication. We encourage you to read this policy periodically to stay up-to-date about our privacy practices. As long as you use our platform, you are agreeing to this policy and any updates we make.  Registration  In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the services on our site in which you have expressed interest.  If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 510.283.1329 or inof@mvn2.com.

Policies and Procedures

Zero Tolerance for Drugs and Alcohol MVN 2, LLC does not tolerate the use of drugs or alcohol by any driver while driving. Drivers found to be under the influence of drugs or alcohol while using the MVN 2, LLC app will be terminated immediately. MVN 2, LLC may also deactivate the account of any driver who receives multiple unconfirmed complaints of drug or alcohol use. If you believe your driver may be under the influence of drugs or alcohol, please have the driver END THE TRIP IMMEDIATELY. To report a driver whom you reasonably suspect was under the influence of drugs or alcohol during the course of your ride, please contact our 24/7 incident hotline at 510.283.1329. Our team can also be reached via email at info@mvn2.com.   You may also contact the California Public Utilities Commission's Consumer Intake Unit that handles passenger carrier complaints at 1-800-894-9444 and CIU_intake@cpuc.ca.gov. Driver Screening & Background Check ( including MVR )  MVN 2, LLC performs national criminal background check including national sex offender database, and DMV driver records on all drivers utilizing the MVN 2, LLC app.  Additionally, approved Drivers will have no criminal convictions in the last seven years for any of the following: • A violent crime • Any felony • Any driving related offense • Any sexual offense, child abuse or endangerment • Any terror affiliated offense Basic Driver Qualifications:  • Have a valid, in-state driver’s license  • Be of age 21 or older &  o If age 21 or 22, driver must have three or more years of unrestricted driving history and no infractions on their Motor Vehicle Report  o If age 23 or older, must have driver’s license for one or more years and meet or exceed the Driving Record & Motor Vehicle Report qualifications set below.  • Drivers provide proof of valid personal automobile insurance for the vehicle they will be driving that meets or exceeds the minimum financial responsibility limits of the state of California. Driving Record & Motor Vehicle Report (MVR) Qualifications: • All MVRs will be reviewed prior to hiring and will be reviewed annually, thereafter.  • Files will be maintained for a period of up to 3 years for all Drivers after service ended. • Driver's MVR must meet the criteria below in order to operate a vehicle on behalf of MVN 2, LLC.: o No more than three minor violations in the past three years including accidents, traffic light violations, speeding, or moving violations. o No violations in the past three years for driving on a suspended, revoked or invalid license or insurance. o No DUI or other drug-related driving violation in the last seven years. o No driving-related convictions for hit-and-run, speeding 100+ mph, reckless driving, street racing, or speed contest. Respect each other MVN 2, LLC wants to ensure that each rider and driver is respected at all times while using our system. Please be kind and create a space where people feel welcome.   Children must be supervised Children cannot have a MVN 2, LLC rider account. Only adults can have a rider account. Children must be accompanied by a parent or guardian at all times.  Firearms Ban MVN 2, LLC prohibits riders and drivers from carrying firearms in a vehicle while using our app.  Discrimination MVN 2, LLC is focused on inclusion. In that spirit, MVN 2, LLC has a zero tolerance policy towards discrimination of any kind.  Fraud or Illegitimate Behavior Fraud or illegitimate behavior undermines the trust of the MVN 2, LLC community. As such, you may lose access to your account should you partake in any such activities.   Accurate Personal Information All drivers are required to maintain accurate, up to date name, profile picture, vehicle model and license plate number before tip begins.    Vehicle Requirements Only street-legal coupes, sedans, or light-duty vehicles including vans, minivans, SUVs and pickup trucks are allowed. Hatchbacks and convertibles are also allowed. The maximum seating capacity is seven passengers, including the driver. Vehicles must not be significantly modified from factory specifications.    Compliance with the Law MVN 2, LLC expects drivers using our app to act in compliance with all relevant state, federal and local laws and the rules of the road at all times. This includes meeting the regulatory requirements for rideshare or for-hire drivers. MVN 2, LLC may permanently deactivate your account for activities such as: engaging in serious illegal activity while using our app; not maintaining valid vehicle registration or driver’s license; and receiving serious traffic citations, or several traffic citations that indicate unsafe driving, while using our app. Fleet & Driver Safety  • All Drivers will maintain their vehicle per California's vehicle safety requirements. • MVN 2, LLC. does not advertise a guaranteed delivery time or require Drivers to perform their duties within a specific period of time. • All drivers will be provided a copy of these Terms of Service and Privacy Policy in advance of hiring that must be accepted in writing or electronically. • Drivers must participate in a Driver Safety Program; components of the safety program will include review of safety onboarding videos, 24/7 support, what to do in the event of an incident, avenue for anonymous feedback, etc. • MVN 2, LLC. will utilize a rating mechanism for feedback between Drivers and Riders that is monitored by the platform for safety and Terms of Service violations. Distracted Driving  At MVN 2, LLC. Safety is our number one concern. In order to eliminate unnecessary risk behind the wheel, drivers may not engage in activities that distract them while they are driving on behalf of MVN 2, LLC.  This includes, but is not limited to, using electronic devices, unless using a hands-free device with voice-activated dialing features, and where not otherwise restricted by law. For purposes of this policy, the term “electronic device” includes, but is not limited to, mobile or cellular telephones, laptops, handheld organizers, Global Positioning Systems (“GPS”), and tablets. All drivers must adhere. Failure to do so may result in disciplinary action up to and including termination. MVN 2, LLC. encourages safe behaviors by demonstrating those behaviors themselves. Unacceptable Activities To maintain the transparency and safety of each trip for all users, activities conducted outside of MVN 2’s system are prohibited. MVN 2 drivers are not allowed to accept anonymous pickups and/or illegal street hails while using MVN s’s system.  Unauthorized use of MVN 2’s trademark or intellectual property or otherwise violating the drivers’ agreement with MVN 2; and soliciting payment of fares outside the MVN 2 system are not allowed. Trade Dress  Display in the front and rear of the vehicle when providing service.  Vehicle Requirements & Inspection  All vehicles must be inspected by a facility licensed by the California Bureau of Automotive Repair (a) before the vehicle is first introduced into service as a MVN 2 vehicle; and (b) every 12 months or 50,000 miles, thereafter, whichever occurs first. MVN 2 will maintain records for at least 3 years demonstrating compliance.  Vehicles must meet the following qualifications:  • Four door sedan, hatchback or SUV, must be able to seat at least four passengers excluding the Driver • No more than 10 years old • In-state license plates • Current registration • No marked, taxi or salvaged vehicles • Pass the vehicle inspection test  All vehicles must undergo and pass a required 19-point vehicle inspection.  Mileage Reporting   MVN 2, LLC. will capture Driver mileage in Period 1, Period 2 and Period 3 by month, Period and geographic area.